Privacy Policy
South Ogden Big O Tires — An Authorized Big O Tires Franchisee
Effective Date: August 24, 2026
1. Introduction
South Ogden Big O Tires (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our location, use our website, contact us by phone or text, or otherwise interact with our services. By using our services, you consent to the practices described here.
2. Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Full name, mailing address, email address, and phone number
- Vehicle information, including year, make, model, VIN, and license plate number
- Appointment requests and service history
- Payment information processed securely through third-party payment processors
- Communications you send us, including service inquiries and feedback
Information Collected Automatically
- IP address, browser type, and device identifiers when you visit our website
- Pages visited, time spent on our site, and referring URLs
- Location data if you enable location services on your device
Information from Third Parties
- Information from Big O Tires, LLC in connection with franchise operations
- Publicly available records or information from consumer data services
3. How We Use Your Information
We use collected information to schedule and confirm appointments; perform vehicle maintenance, tire services, and repairs; process payments and manage service records; send appointment reminders, service updates, recall notifications, promotions, and special offers; respond to questions; improve our services and website; comply with legal obligations; and detect fraud or unauthorized activity.
4. Mobile Communications and Text Messaging
If you opt in to receive SMS or text messages from South Ogden Big O Tires, we may send appointment reminders, service updates, promotional offers, and other business-related or marketing communications.
Your mobile information will not be shared with third parties for their own marketing purposes. This includes the sale, rental, or trade of your mobile phone number or opt-in data to any outside marketer, advertiser, or data broker for independent marketing use.
You may opt out at any time by replying STOP. For help, reply HELP or contact us using the information in Section 14. Standard message and data rates may apply.
5. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
Franchise and Brand Partners: As an authorized Big O Tires franchisee, we may share customer and vehicle data with Big O Tires, LLC as required for warranty processing, product recalls, and system-wide service records.
Service Providers: We may use trusted vendors for scheduling, payment processing, email marketing, website hosting, and IT support. These providers are obligated to use information only to perform services on our behalf.
Legal Requirements: We may disclose information when required by law, court order, or government authority, or when needed to protect our rights, property, safety, customers, or the public.
Business Transfers: Information may transfer as part of a merger, acquisition, asset sale, or other business transfer.
We do not share personal mobile information with third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to improve browsing and analyze traffic. You can control cookies through your browser settings, though disabling cookies may affect site functionality.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No Internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Vehicle and service records may be retained longer to support warranties and safety communications.
9. Your Choices and Rights
Depending on your state, you may have the right to access information we hold about you, request corrections, request deletion subject to exceptions, and opt out of marketing. Contact us to make a verifiable request.
10. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe we have done so inadvertently.
11. Third-Party Links
Our site may link to third-party sites, including the Big O Tires corporate website. We are not responsible for their privacy practices and encourage you to review their policies.
12. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, including rights to know, delete, and opt out of the sale of personal information. We do not sell personal information.
13. Changes to This Policy
We may update this Privacy Policy at any time. We will revise the effective date when changes are posted.
14. Contact Us
Questions or concerns may be directed to South Ogden Big O Tires at store044234@bigostores.com, (801) 917-6061, or 5734 S Harrison Blvd, Ogden, UT 84403.